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CLIENT AGREEMENT for INESTA BOLLA GROUP LLC (PROMO LAB) 409 S Central Expressway, Suite 107, #508 475-747-4028 Anna, Texas 75409 Allison@PromoLabTx.com This document outlines the Client Agreement Terms by which Inesta Bolla Group LLC (IBG LLC d.b.a. Promo Lab) operates. By making payment to IBG LLC, the customer agrees to the basic Terms & Conditions set forth below. If, at any time, there are questions r egarding the Client Agreement you can contact Promo Lab at Allison@promolabtx.com or by speaking to a Promo Lab representative. PRODUCT VARIANCE • Promo Lab stands behind the quality of its distributed products. Great attention to detail is given to every step of the ordering process. Due to the nature of the medium and machinery used, replication of your design is as close to the approved product as technically possible. Color hues, position of the elements and size may slightly vary from piece to piece. LIABILITY & REFUNDS • Promo Lab is not responsible for spelling, punctuation or grammatical errors made by the customer, errors in user-selected options such as choice of finish, quantity or product type, and damage to the products arising after delivery to the customer. Please preview your proofs carefully and correct any mistakes prior to approving your order. • Due to the nature of the industry, no returns or refunds shall be processed on any/all products that have been customized for the individual sale. • Promo Lab will not be liable in any way for loss, damage, costs or expenses (including loss of profit) arising directly or indirectly from any failure or delay in performing any obligation under this Client Agreement by reason of any event outside of its reasonable control, including, but not limited to, third party delivery/transit delays, failure of power supplies or equipment, government action or force majeure. • We are not responsible for errors made by the shipping carrier, such as delayed items or lost packages. We are not responsibl e for delays in shipping due to acts of God that are out of our control, such as epic snowstorms, natural disasters, or any other extraordinary circumstance that causes unforeseen interference with carrier routes. PAYMENT TERMS For all purchases, payment must be made in full before production begins. For clients on Net Terms, payment must be received within 30 days of invoice date. • Late Payment Fee: Any Total Final Payments left unpaid in excess thirty (30) calendar days of invoice date are subject to Late Payment Fees. o A Late Payment Fee of five percent (5%) of the Order Total (inclusive of all Deposits, Incremental Purchases and Total Final Payments) will be due in addition to the outstanding unpaid amount per month overdue • Forms of Payment: o Payment by Check: ? Make checks payable to: Promo Lab ? Remit checks to: Promo Lab 409 S Central Expwy Suite 107, #508 Anna, Texas 75409 ? Bounced/returned checks are subject to a $35 Bank Fee and Late Payment Fees o Payment by Credit Card: Promo Lab accepts most major credit cards (Visa, MasterCard, American Express, Discover). ? Transactions are subject to a processing fee of 3.5% of the total purchase; Processing Fees will be waived if payment is made by check or cash. THANK YOU FOR CHOOSING PROMO LAB